NextGen AI
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AI for Customer Support & Success

Transform your support operations with intelligent automation and enhanced experiences.

4.5
(850)
850 studentsEnglish

Created by Dr. Ivan Petrov · ML Systems Engineer

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This course includes

  • 15 video lessons
  • 3h 40m of content
  • Downloadable resources
  • Full lifetime access
  • Certificate of completion
  • 30-day money-back guarantee

What you'll learn

  • Identify key areas where AI can enhance customer support.
  • Implement AI-powered chatbots for instant customer assistance.
  • Utilize AI for intelligent ticket routing and prioritization.
  • Leverage AI to analyze customer feedback and sentiment.
  • Empower support agents with AI-driven insights and tools.
  • Reduce operational costs through AI automation.
  • Improve customer satisfaction and loyalty with AI.
  • Measure the impact and ROI of AI in customer support.

About this course

Customer support is the frontline of your business, and AI offers powerful tools to make it more efficient, effective, and satisfying for both your team and your customers. This course provides a hands-on approach to implementing AI solutions that can automate routine tasks, provide instant answers, and empower your support agents to handle complex issues. You'll discover how AI can be used to analyze customer sentiment, route inquiries intelligently, personalize interactions, and even predict customer needs. We move beyond theoretical concepts to practical applications, showcasing real-world tools and strategies that can be implemented immediately. Learn how to leverage AI to reduce response times, improve first-contact resolution rates, and boost overall customer satisfaction. This course is designed for anyone involved in customer support, success, or operations who wants to harness the power of AI. No deep technical expertise is required. We focus on the business value and practical implementation, enabling you to drive significant improvements in your support function.

Course content

5 modules · 15 lessons · 3h 40m

  • The Evolving Landscape of Customer SupportPreview
    10m
  • Key AI Applications for Support TeamsPreview
    15m
  • Benefits of AI-Powered Support
    12m

Requirements

  • Interest in improving customer support operations.
  • Familiarity with common customer support tools (e.g., Zendesk, Intercom) is helpful.
  • No prior AI or programming knowledge needed.

Your instructor

D

Dr. Ivan Petrov

ML Systems Engineer

Ivan builds LLM infrastructure serving millions of users and has the production scars to prove it.