30-Day Money-Back Guarantee
Learning something new should feel exciting, not risky. Enrol in any NextGen AI course and if it isn't the right fit within your first 30 days, we'll refund every dollar — no lengthy forms and no awkward questions.
Our promise, in one sentence
If you're not genuinely happy with your NextGen AI course within 30 days of purchase, email support@nextgenai.com with your order reference and we'll refund you in full. That's it — the risk sits with us, so you can focus on building.
Four simple steps, start to finish
We designed the refund process to be as friendly as the courses themselves. Here's exactly what happens from the moment you enrol.
- 01
Enrol and dive in
Start any project-based course — LLMs, prompting, automation or generative media — and explore the lessons, projects and community with zero pressure.
- 02
Give it an honest go
You have a full 30 days from your purchase date to complete lessons, build projects and decide whether NextGen AI is right for you.
- 03
Not for you? Just ask
Email our support team within the 30-day window with your order reference and we'll process your refund — no interrogation, no hoops.
- 04
Money back, no drama
We approve eligible requests fast and return the full amount to your original payment method. That's the whole process.
When you're covered
Most refund requests sail straight through. To keep things fast and fair, a request just needs to tick these boxes.
- You're within 30 days of your original purchase date (Australian Eastern Time).
- The purchase was made directly through NextGen AI at standard or promotional pricing.
- You request the refund yourself using the email address on your account.
- You provide your order reference so we can locate the purchase quickly.
One email is all it takes
No support tickets to chase and no live-chat queue. Send a short email to our team and include your order reference so we can find your purchase in seconds.
Send to
support@nextgenai.comPop these details in your message:
- Your order reference (from your receipt or confirmation email)
- The name of the course you enrolled in
- The email address on your NextGen AI account
- A quick note on what didn't work for you — optional, but it helps us improve
Can't find your order reference? No worries — email us anyway and we'll help you track it down.
How quickly you'll see your money
We move fast on our side, and the rest depends on your bank. Here's a realistic timeline so you know what to expect.
Within 1 business day
We reply
You'll get a confirmation from our team acknowledging your request, usually the same day.
1–2 business days
We approve
We verify eligibility and approve your refund, then send it to your original payment method.
5–10 business days
It lands
Your bank or card provider posts the funds. Timing varies by institution and region.
Refunds are issued in Australian dollars (AUD) to your original payment method. If you paid in another currency, your provider's exchange rate at the time of refund applies.
A few honest edge cases
We keep the guarantee generous, so the fine print is short. These are the only situations where the standard 30-day refund may not apply.
Outside the 30-day window
Requests made after 30 days from purchase fall outside the guarantee. If something exceptional happened, still reach out — we review edge cases with a human, not a script.
Team and enterprise licences
Bulk seats, invoiced enterprise plans and custom cohort agreements are governed by their own contract terms rather than this individual guarantee.
Third-party purchases
Courses bought through a partner, marketplace or gift redemption are refunded under that provider's policy. We're happy to point you in the right direction.
Clear abuse of the guarantee
Repeatedly enrolling, downloading full course materials and refunding across multiple accounts isn't in the spirit of the guarantee and may be declined.
Nothing in this policy limits your rights under the Australian Consumer Law. Where those rights apply, they stand in addition to the 30-day guarantee described here. Still unsure where you land? Email support@nextgenai.com and a real person will help.
Enrol with zero risk
Pick a project-based course, start building real AI skills today, and let the 30-day guarantee carry the risk. If it's not for you, we'll make it right.
Questions first? Reach us any time at our contact page.